Get Your Indoor Playground From Factory Floor to Opening Day

SHIPMENT & INSTALLATION SERVICES

Wondream coordinates packaging, quality checks, FCL/LCL/air shipping, customs-ready documentation and installation support — so equipment arrives complete, protected and ready to build.

Numbered Packing

Structures matched to installation drawings

FCL · LCL · Air

Matched to project size and timeline

3 Install Modes

Self, remote-guided or on-site engineer

HOW YOUR PROJECT LEAVES THE FACTORY

Every Shipment Follows the Same Disciplined Process.

Your shipping and installation plan is built around project scale, destination, trade terms and on-site conditions.

Factory Quality Check

Products, quantities, colors, accessories, packaging and equipment numbering verified before loading.

Route-Matched Protection

Impact, moisture and fixation methods selected by material, dimensions and shipping route.

FCL, LCL, Air or Your Forwarder

We coordinate full-container, consolidated, air-express or export support for your forwarder.

Drawings, Video or On-Site Support

Installation drawings, videos, remote meetings or on-site engineer support for your team.

PACKAGING BY MATERIAL & COMPONENT

Packaging Protects More Than Appearance — It Protects Your Install Schedule.

Each material is packed to survive its shipping route and to be identifiable on site, so your team can unpack, sort and start installing without guesswork.

Steel & Frames

Surface scratch protection, stretch wrap, numbered labels and reinforced strapping.

Soft Play Foam

Bubble wrap, pressure-isolation layers and individual packaging away from sharp edges.

Ropes & Nets

Sorted bagging, moisture protection and zone-based numbering for fast verification.

Hardware & Fittings

Boxed by equipment or zone, with parts lists and spare-parts kits included.

Fragile / Electronic

Shock-absorbing, moisture-proof, individual crating and clear fragile labeling.

QUALITY CHECK & DOCUMENTATION

Clear Checks and Records Reduce Missing Parts and Rework.

Before Every Shipment: Factory Check

What You Receive: Customer Documents

CHOOSE THE RIGHT SHIPPING METHOD

Equipment Volume, Timeline and Destination Decide the Best Option.

FCL — Best for Mid-to-Large Projects

Container type (20GP, 40GP or 40HQ) is arranged by actual packaging volume.

LCL — Best for Samples & Smaller Orders

Suitable for samples or supplementary parts, with reinforced packaging for extra handling.

Air Express — Urgent Parts & Documents

Suitable for urgent accessories, repair parts and documents — not full equipment sets.

TRADE TERMS & RESPONSIBILITY

Know Who Handles What Before You Sign.

Final responsibility follows your project contract and the trade term selected below.

Trade TermWondream Typically HandlesCustomer Typically Handles
EXWCompleted product, packaging and factory-gate handover.Factory pickup, export, ocean freight, customs, duties and inland transport.
FOBInland transport, export declaration and loading onto vessel.Ocean freight, destination-port charges, customs, duties and site transport.
CIFInland transport, export, ocean freight to agreed port and agreed insurance.Destination customs, duties, pickup and inland transport.
DDPConfirmed case-by-case by destination country and import conditions.On-site receiving and items outside the agreed contract scope.
SHIPPING PROCESS

Eight Checkpoints From Order to Site Delivery.

Confirming the responsible party and required documents at each step helps control your project timeline.

1. Confirm Destination

Country, address, destination port, timeline and trade terms.

2. Estimate Containers

Container quantity estimated from product dimensions and packaging volume.

3. Pre-Shipment QC

Products, accessories, numbering and documents verified.

4. Packaging

Packed by equipment type and installation zone.

5. Container Loading

Loading sequence matched to unloading and installation order.

6. Export Documents

Export and loading documents provided within agreed scope.

7. Customs & Delivery

Customs clearance, pickup and transport to project site.

8. Installation Begins

Self-install, remote guidance or on-site engineer support starts.

INSTALLATION SUPPORT OPTIONS

Match Installation Support to Your Team’s Experience.

Large custom builds, standard projects and customers with an existing construction team may use a different approach.

Self-Install: Local Team + Drawings

Suitable when your team already has installation experience and the structure is relatively standard.

Remote Guidance: Local Team + Engineer

Suitable when your team can build, but key checkpoints benefit from expert confirmation.

On-Site Engineer: Wondream On Location

Recommended for large-scale, highly customized or time-critical projects.

WHO HANDLES WHAT

A Clear Split of Responsibility Keeps the Project on Schedule.

Booking, customs, duties, unloading, local labor and engineer travel should be clearly defined in the contract.

Wondream (Supplier): Typically Responsible For

Customer / Local Partner: Typically Responsible For

SHIPPING & INSTALLATION FAQ

Common Questions Before You Ship

Shipping cost depends on packaging volume, weight, number of containers, destination port, trade terms and inland transport conditions at the destination.

Once the design and product configuration are confirmed, container quantity is estimated from actual dimensions, packaging method and the loading plan.

Yes. We can coordinate with a freight forwarder of your choice and provide export and container-loading information within the agreed scope.

Main components are numbered to match installation drawings, hardware is boxed by equipment or zone, and everything is checked against the packing list and container loading record.

Yes. Standard or moderately complex projects can typically be installed by a local team using drawings, videos and remote technical guidance.

Installation duration depends on project size, equipment complexity, site conditions, crew size and foundation readiness, and needs project-specific evaluation.

An on-site engineer typically guides, checks and coordinates installation, while construction is carried out by the local team. Exact responsibilities follow the service contract.

Keep photos, videos, packaging numbers and carrier documents at unloading, and submit a discrepancy report promptly. Responsibility follows trade terms, insurance and contract.

READY TO PLAN YOUR SHIPMENT?

Let’s Build a Shipping and Installation Plan Around Your Project.

Send your destination, equipment scope and site conditions — we’ll help you avoid delays before the container is even booked.

WhatsApp: +86 15868777734 · Email: support@wondreamplayground.com

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Factory-direct manufacturer of commercial playground equipment. Trusted by venues in 50+ countries since 2014. EN71 / CE / ASTM certified. ISO 9001 quality system.

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